![]() Whereas if cash had been exchanged, there would be a prompt to tip.'ĭennis Relojo-Howell, founder of psychology website Psychreg, explains the psychological rationale behind tipping. The flipside is that mentally customers are already out of the door the second they tap their card. Speaking on their Facebook page about the reduction in tips as a result of contactless payments, they said 'contactless cards now make up around 80% of our customer payments. Habitat Cafe in Aberfeldy was forced to go cashless after their local bank branch closed down. Therefore, we will be working on a percentage commission for our team on all retail orders from their clients, even online orders and treatments bookings.” The psychology of tipping and how it could affect your relationship with your hairdresserĪbigail Oleck-Hewett from hair and beauty salon BeauSkin London says, 'unfortunately, clients are very much less inclined to tip when using cashless, especially when prepaying for treatments and booking online. In the UK, there is currently no legal requirement for service charges to be passed on to front line staff, so employees could face losing out. Those in London will be hardest hit, with 71% of customers living in the capital saying they wouldn’t tip without cash. ![]() ![]() But will you still be able to tip your dearly-missed hairdresser who may may previously have relied on tips to subsidise earnings?Īccording to a recent survey commissioned by, two in three consumers would avoid tipping if they couldn’t use cash, equating to losses of £81,270,000 for hairdressers based on a standard 10% tip. At last, hair salons have officially reopened across England, following Boris Johnson's speech in The House of Commons on June 23, providing Covid-secure measures are in place - including the use of cashless payment systems. ![]()
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